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Delivery & Returns

Many of the items listed are held in stock by our wholesalers for delivery to us within three working days or less.  Other items may take longer, we will let you know if there will be a delay.

These are the usual collection times, for items in stock at our wholesalers: 
Mondays to Wednesdays:
Order before 3pm and collect from 1pm two days later.
Order after 3pm and collect from 1pm three days later.
Thursdays and Fridays:
Order before 3pm on Friday and collect  from 1pm on Tuesday.
Order after 3pm on Friday and collect from 1pm on Wednesday.  
Saturdays and Sundays:
 Collect from 1pm on Wednesday.
An email confirming receipt of the order and notification of expected collection day will be sent.  If our supplier is temporarily out of stock, we will contact you to advise when collection is expected.  Some accessories could take approx 14 days to arrive.
Public Holidays:
Orders are not processed and deliveries do not take place on public holidays so there is usually an extra day to wait before your order will be available for collection.
Faulty or damaged goods will be replaced as promptly as possible, but please check the items carefully on collection, as we cannot be liable for damage occurring afterwards.
Hills Science Plan and Royal Canin have a satisfaction guarantee on their food. Should your pet find the food unpalatable your money can be refunded   The food must be returned to the surgery by the customer for a refund to be awarded. 


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